Returns and refunds

Contact us within 15 days of delivery to request a return. Keep the original packaging and proof of purchase, and contact us for the return address before sending goods. For change-of-mind returns, you pay tracked return postage and original shipping is not refunded. No handling deduction applies. Faulty, damaged or incorrect goods are resolved at our cost. Applicable consumer rights remain unaffected.

Requesting a return

Email theteam@budgetscreens.store with your order number and reason. Contact us before sending goods so we can provide the return address.

Refunds

We process refunds within 24 to 48 hours after receiving the returned goods. Refunds go to the original payment method, or to store credit if you request it. Your payment provider may take additional time to display the refund.

Cancelling an order

Contact us promptly, preferably within 12 hours, if you need to cancel or change an order. We can cancel before packing and shipping begin. If dispatch has started, use the returns process.

Faulty, damaged or incorrect goods

Contact us with the order details so we can arrange an appropriate remedy at our cost. These voluntary return terms do not restrict applicable consumer rights.